Refund & Returns Policy

📦 Return Window

You have 30 days from the date of delivery to return your Golden Goose sneakers for a full refund or exchange. Returns initiated after 30 days may not be accepted unless under special circumstances.

✅ Return Conditions

To be eligible for a return, your Golden Goose sneakers must meet the following conditions:

• Items must be in original, unworn condition
• All original packaging, tags, and labels must be intact
• Shoes must be free from any signs of wear, scuffs, or damage
• Original box and dust bags must be included
• No strong odors or stains
• All accessories and documentation included with purchase

🔄 How to Start a Return

Starting your return is simple and straightforward:

• Contact our customer service team at [email protected]
• Include your order number and reason for return
• We'll provide you with a prepaid return shipping label
• Package items securely in original packaging
• Attach the return label and drop off at designated shipping location
• Track your return using the provided tracking number

💰 Refund Processing

Once we receive and inspect your returned items:

• Inspection completed within 2-3 business days
• Refunds processed to original payment method
• Credit card refunds: 3-5 business days
• PayPal refunds: 1-2 business days
• Email confirmation sent when refund is processed
• Original shipping costs are non-refundable (unless item was defective)

🔄 Exchanges

We offer exchanges for size or style preferences:

• Same conditions apply as returns
• Subject to availability of requested size/style
• No additional shipping charges for exchanges
• Price differences may apply for different styles
• Exchange requests must be made within 30 days

⚠️ Non-Returnable Items

The following items cannot be returned:

• Items showing signs of wear or damage
• Items returned after 30-day window
• Items missing original packaging or tags
• Custom or personalized orders
• Sale items marked as "Final Sale"
• Items damaged due to misuse or neglect

🛡️ Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately upon receipt
• Provide photos of the defect or damage
• We'll provide prepaid return shipping
• Full refund including original shipping costs
• Priority processing for defective items
• Replacement sent immediately if available

🚚 Return Shipping

Return shipping details:

• We provide prepaid return labels for all returns
• Use original packaging when possible
• Items must be adequately protected during shipping
• We are not responsible for items lost in return transit
• Keep return tracking numbers until refund is processed

🎁 Gift Returns

Items purchased as gifts can be returned:

• Same return conditions apply
• Refund issued as store credit if no receipt
• Gift recipient can initiate return process
• Original purchaser notification for security
• Gift receipt recommended for easier processing